Policies
Intake Forms
Completion of your Discovery Session & After-Birth Session intake forms is a vital component of our preparation process. Therefore, Intake forms received AFTER 6 am of the morning of your session, will result in your session being canceled without a refund. Therefore, you will have to reschedule and submit payment for your Discovery Session twice.
Rescheduling & Cancellations
Cancellations made prior to 24 hours of your appointment will not be charged. If a session must be canceled or rescheduled, it must be done via the booking site. No Exceptions! Please utilize your login username and password to make appointment changes. You are responsible for your appointments and have access to them through our online scheduling portal. Therefore, emails, texts, or social media messages are NOT allowed to cancel or reschedule.
- Cancellations or rescheduled appointments made less than 24 hours of your scheduled session and no shows will be charged the FULL amount of the service booked withOUT membership discount(s).
- *Exceptions are made for mamas who are in labor during their scheduled session time.
Late Policy
We must adhere to the allotted time for your scheduled session to respect our time and the time of all practice members. When you schedule your session, that time is reserved for you and no one else. If you are even 5 minutes late to your session, there will be less time to care for you and answer any questions that you may have.
- There is an understanding that life happens, but please be mindful that regular chiropractic sessions are only 15 minutes (25 minutes for mommy & me). To accommodate every practice member, your session will be shortened if you arrive 5 minutes late.
- If you are 10 minutes late, your appointment will be rescheduled, and a $20 late fee will be added to your invoice.
- Note: If the next available opening does not work for your schedule, you are responsible for booking your rescheduled session on our booking site.
Financial Policy
We are a membership-based practice; therefore, all members who have NOT purchased our monthly membership or perinatal package, will pay our regular fee of $85 per session (drop-in rate).
- All members under our membership accounts will be auto-debited each month to receive discounted rate. Pay per visit is only allowed for drop-in members.
- ALL members are required to keep a credit or debit card on file. HSA and Flex Spending cards are accepted.
- All included sessions expire @ the end of each month. Therefore, they do NOT roll over & you are responsible for rescheduling all missed or rescheduled sessions.
- NOTE: If you are an established member and have not been under care for 3 months or longer, a condensed re-examination will be required.
Communication
We strive to return communication as promptly as possible. Please allow us up to 24 hours to respond to your voicemails or emails. Please note that we will respond on Monday if you contact us on weekends (Friday through Sunday). Exceptions are for emergencies (i.e., mamas who require our labor or urgent chiropractic care).
- Please note that Dr. Charminae is occasionally out of the studio to attend seminars and conferences to better serve you. When that time comes, you will be given advance notice to schedule your sessions accordingly.
- Charms of Care’s business phone is NOT for appointment cancellations, rescheduling, or to text about current changes within your body. If you need to discuss anything regarding your care, please call to schedule a time to chat with Dr. Charminae.
