Policies
Intake Forms
Completion of your Discovery Session and After Birth Session intake forms is a vital part of our preparation for your care. All intake forms must be completed and submitted by 6 am on the morning of your scheduled session. This allows Dr. Charminae the necessary time to thoughtfully review your information and prepare for your session.
If your intake forms are received after 6 am on the morning of your session, your appointment will be canceled and the session fee will not be refunded.
Rescheduling & Cancellations
Cancellations made more than 24 hours before your scheduled session will not be charged.
If a session must be canceled or rescheduled, it must be done through the booking site. Please use your login username and password to access your appointments and make any changes. Established members may also use our text line to contact our care coordinator for assistance with scheduling. You are responsible for managing your scheduled sessions. Emails and social media messages cannot be used to cancel or reschedule sessions.
- Cancellations or rescheduled appointments made less than 24 hours of your scheduled session and no shows will be charged the FULL amount of the service booked WITHOUT membership discount(s).
- *Exceptions are made for mamas who are in labor during their scheduled session time.
Late Policy
We must adhere to the allotted time for your scheduled session to respect our time and the time of all members. When you schedule a session, that time is reserved specifically for you.
Regular chiropractic sessions are 15 minutes, and Mommy & Me sessions are 30 minutes. There is a 5-minute grace period for all sessions.
If you arrive 5 minutes late, your session will be shortened so we can remain on schedule for the next mama and baby.
If you arrive close to 10 minutes late or later, your scheduled session time will be considered a missed appointment, and the full session fee will be charged.
If the next available opening does not work for your schedule, you are responsible for booking your rescheduled session through our booking site.
Financial Policy
Charms of Care is a membership based studio designed to provide consistent, nurturing care throughout pregnancy and postpartum.
Members who are actively participating in a monthly membership or who have purchased a perinatal bundle or intensive care plan receive a discounted session rate.
Members who are not enrolled in a monthly membership or who have not purchased a package or plan will be charged the drop in rate of $90 per session.
All active members participating in a membership will have their accounts automatically debited each month in order to receive their discounted rate.
All members are required to keep a credit or debit card on file. HSA and Flex Spending cards are accepted.
Sessions and care plans are processed at the time care is rendered in order to keep accounts current and sessions completed same day. Outstanding balances must be resolved prior to scheduling or receiving future sessions in the studio.
Repeated declined payments, unresolved balances, or repeated violations of office policies may result in paused or discontinued care within our studio.
Your included sessions refresh each month from the date you begin care and do not roll over. If you miss a session, please be sure to reschedule so your body can continue receiving the consistent support it needs.
If you are an established member and have not been under care for three months or longer, a Reconnect Session is required before continuing care.
Communication
We strive to return communication as promptly as possible. Please allow up to 24 hours for responses to voicemails or emails. If you contact us between Saturday and Monday, we will respond on Tuesday when the studio reopens.
- Please note that Dr. Charminae occasionally travels to attend seminars and conferences so she can continue expanding her knowledge and serve you and your baby even better. When this occurs, advance notice will be given so you can plan your sessions accordingly.
- Charms of Care’s business phone is not for appointment cancellations, rescheduling, or texting about changes in your body. If you would like to discuss anything related to your care, please email us at hello@charmsofcare.com to schedule a time to connect with Dr. Charminae.